Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All approved refunds are subject to a 10% restocking fee, which will be deducted from your refund total.

To start a return, you can contact us at chaptermailscoops@gmail.com. Please note that returns will need to be sent to the following address: 30743 Gardenia Trace Dr., Spring, TX 77386. 

Customers are responsible for paying return shipping costs. Return shipping labels are not provided. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chaptermailscoops@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
All sales are final with respect to exchanges. Due to the nature of our mystery scoops and mystery boxes, we are unable to accept exchanges. Part of the mystery experience means the items you receive are a surprise — and we want to keep it that way! If you have any concerns about your order, please contact us and we'll do our best to help.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. All approved refunds are subject to a 10% restocking fee, which will be deducted from your refund total. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chaptermailscoops@gmail.com.